Privacy Policy

1. Who we are

This website (www.soprix.com) is run by Soprix Corporate Services Provider ("Soprix", "we", "us"), a marketing agency based in Dubai, United Arab Emirates. Trade licence no. 859390, issued by the Dubai Department of Economy and Tourism.

Office 65, M Floor, Al Fajer Building, Airport Road, Al Garhoud, Dubai, UAE. P.O. Box 114860.
Email: info@soprix.com · Phone / WhatsApp: +971 55 674 1400 · Landline: +971 4 277 9892

This policy explains what personal information we collect, why, how we protect it, and the choices you have. It covers this website, our communication channels, and the internal tools we use to deliver our marketing services.

2. What we collect

a) When you contact us. If you message us on WhatsApp, call us, or email us, we receive what you choose to send: usually your name, phone number, email address, company name and the content of your message. We use it to reply to you, to prepare a proposal if you ask for one, and to keep a record of our conversation. Our website has one form, for requesting a digital presence report. Section 3 explains how we handle it.

b) When you use our website. Like most websites, we use Google Analytics 4 (through Google Tag Manager) and the Meta Pixel. They collect information such as the pages you visit, the device and browser you use, your approximate location, the website that sent you to us, and whether you clicked our WhatsApp, phone or email links. We use this to understand which pages are useful and to measure our own advertising. When someone sends the report request form, these tools may also record that a form was sent, without your name, phone number or what you wrote. These tools set cookies (see section 8).

c) When you are our client. To deliver the services you contract us for (social media, advertising, websites, photography and video, design), we handle information you give us or give us access to, such as contact details of your team, your brand materials, access to your social media, advertising and Google Business Profile accounts, and the results of your campaigns. We handle this information only on your instructions and only to deliver the agreed services.

d) When you respond to our clients' ads or pages. When we run ads or manage pages for a client, enquiries from those ads or pages belong to that client. We handle them only on the client's behalf. In that case the client's own privacy policy also applies.

3. The digital presence report form

Our website has one form, on the page where you can request a free digital presence report about your business.

What we collect. Your company name and your mobile or WhatsApp number (required). If you choose to add them: links to your social media accounts or website, your industry, and your question for us. The report version and language you choose.

Why. To prepare the report you asked for and send it to you, to answer your question, and to contact you about it. To prepare the report, we look at the public pages of the accounts and website you share with us.

Where it is stored. Your request is saved in our website's admin area. It is then passed to our internal team platform, which runs on Soprix's own server, so that our team can follow it up.

Who can see it. Only the Soprix team members who prepare the report and follow up your request. We do not sell it, and we do not share it with other companies for their marketing.

WhatsApp. We send the report, and any messages about it, to the number you give us on WhatsApp. WhatsApp is a Meta service, so WhatsApp's own terms and privacy policy also apply to those messages.

If you order the full analysis (AED 49). After you send the form, a payment button appears on the confirmation page. Payment is made on the secure page of our payment provider, Network International (N-Genius). You enter your card details on their page, not on ours, so we never see or store your card details. Network tells us whether the payment went through. After payment, we send you a tax invoice and a receipt on WhatsApp. We keep them, with the payment record, as part of our accounting records.

Measuring the form. When the form is sent, our website records that a request was made (an event called sx_lead). Google Tag Manager may pass this event to Google Analytics and the Meta Pixel to measure our own advertising. We do not send your name, phone number or the text you wrote with it.

How long we keep it. If you do not become our client, we keep your request and your report for 24 months after our last contact with you, and then delete them. If you become our client, we keep them as part of our client records (section 7). Invoices and payment records are kept for as long as the law requires.

Correcting or deleting your request. You can ask us at any time to correct the details you sent, or to delete your request and your report. Message us on WhatsApp at +971 55 674 1400 or email info@soprix.com. Invoices and payment records are not deleted while the law requires us to keep them. Your other rights are in section 9.

4. How we use information

• To reply to your enquiries and provide our services.
• To prepare and send the digital presence report you request.
• To prepare proposals, invoices and contracts.
• To run, secure and improve our website.
• To measure and improve our own marketing and advertising.
• To meet our legal and accounting obligations.

We do not sell your personal information.

5. Who we share it with

We share information only when it is needed for the purposes above:

• Service providers that host or run our tools on our behalf: our web hosting provider, Google (Analytics, Tag Manager, Workspace and Business Profile), Meta (WhatsApp, Facebook, Instagram, Pixel), Network International (N-Genius) for card payments, and the software we use internally. Some of them store data outside the UAE. Our internal team platform runs on Soprix's own server.
• Authorities, when the law requires it.
• Anyone else, only with your permission.

6. Google user data and Google Business Profile

We use an internal tool called Soprix GBP Tool that connects to the Google Business Profile APIs. It is used only by the Soprix team, on Google accounts that manage business profiles for Soprix and for our clients.

What the tool accesses (Google permission business.manage): the list of business accounts and locations we manage; business information such as name, address, opening hours, description, categories and website; and customer reviews of those locations, including the reviewer's public name and review text, and existing replies.

How we use it: to see new reviews, draft replies, and, after a person on our team approves a reply, to publish it on the business profile. We also read business information to keep the profiles accurate. Nothing is published automatically without human approval.

How we store and protect it: the tool runs on Soprix devices and systems. Sign-in credentials are kept in secure system storage, not in shared files. Review data is kept for up to 90 days.

What we never do with Google user data:

• We do not sell it.
• We do not transfer it to advertising platforms, data brokers or information resellers.
• We do not use it for serving ads, including retargeting, personalised or interest-based advertising.
• We do not use it to determine credit-worthiness or for lending.
• We do not share it with third parties, except where needed for security (for example, investigating abuse), to comply with the law, or with consent.

Soprix GBP Tool's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You can remove the tool's access at any time from your Google Account permissions page (https://myaccount.google.com/permissions).

7. How we protect information and how long we keep it

We use reasonable technical and organisational measures to protect personal information, such as access limited to the team members who need it, secure connections (HTTPS), and regular backups of our website. No system is completely secure, so we cannot guarantee absolute security.

We keep enquiries and client records for as long as we work together, and after that only for as long as the law requires (for example, for accounting records). Report requests sent through our website form are kept as explained in section 3.

8. Cookies

Cookies are small files saved by your browser. Our website uses:

You can block or delete cookies in your browser settings. The website will still work, but your language choice may not be remembered. You can also learn how Google uses data at https://policies.google.com/technologies/partner-sites and manage Meta ad settings in your Facebook or Instagram account.

9. Your rights

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information, unless we must keep it by law;
• stop using your information for our marketing.

To make a request, email info@soprix.com. We may need to confirm your identity first. We will reply within 30 days.

If your information was collected by us on behalf of one of our clients (section 2d), we will pass your request to that client and help them respond.

10. Changes to this policy

We may update this policy when our website, tools or the law change. The date at the top shows the latest version. If we change how we use Google user data, we will update this policy before doing so.

11. Contact us

Soprix Corporate Services Provider
Office 65, M Floor, Al Fajer Building, Airport Road, Al Garhoud, Dubai, UAE · P.O. Box 114860
Email: info@soprix.com · Phone / WhatsApp: +971 55 674 1400